Return Policy

A Return Merchandise Authorization (RMA) form is required for all returns. Customers need to contact us within 30 days upon delivery, except in cases involving incorrect, missing, damaged, or defective parts.

To obtain an RMA form, please go to Contact Us and submit an RMA request. We will respond in 1-2 business days as we must investigate and verify the situation accordingly before we can send an RMA form.

FordPartsDeal.com makes every effort to ensure all items in a customer's order are delivered undamaged and in excellent condition. Please inspect your package immediately upon delivery and notify us right away if any items are missing, damaged, or incorrect. If we are not notified of any problems with your package within 5 business days upon delivery, then it is assumed your items arrived in good condition and FordPartsDeal.com is no longer liable for any damaged, missing, or incorrect items. We are not responsible for any installation or service costs.

All parts and accessories listed in our catalog are brand new, genuine OEM (original equipment manufacturer) items. These are exactly the same parts as found in a new Ford vehicle. As our parts are sourced from the manufacturer, we must follow strict return procedures imposed by them. We encourage our customers to cooperate with these requirements to ensure smooth return processing. Please review the guidelines below for full details.

Most Frequently Asked RMA Questions

1. I need to return an item

A Return Merchandise Authorization (RMA) form is required for all returns. To obtain an RMA form, please go to Contact Us and submit an RMA request. We will respond in 1-2 business days as we must investigate and verify the situation accordingly before we can send an RMA form.

Customers need to contact us within 30 days upon delivery, except in cases involving incorrect, missing, damaged, or defective parts. Please see "When do I need an RMA?" for details.

2. Are all items returnable?

(17) Safety items, which include, but are not limited to: air bags, seat belts.

(18) International orders are non-returnable. We are unable to warranty parts for international orders.

The listing on our website is a general catalog provided by the manufacturer. Items may not always be labeled as one of the above categories. We reserve the right to determine whether an item fits into any of the above categories at their discretion.

3. What is the next step if my return is authorized?

Once a return is authorized, we must receive the item(s) within 30 days upon delivery date. RMAs beyond 30 days upon delivery will not be accepted. All returned items must be in new condition, within the original packaging, and fit for resale. All returns must have the genuine manufacturer label unaltered and intact, and do not alter or write on the original packaging. Be sure to include the RMA form in your return package. Please use a reliable shipping carrier for your return, and email us the tracking information through the Contact Us page.

4. Do I need an RMA?

(3) If a replacement is not wanted, you can ask for a refund for the cost of the ordered item. The incorrect part must still be returned to us in new condition, in original packaging, and fit for resale, with the genuine manufacturer label unaltered and intact.

(3) If the missing item or component is sold separately and not included with the original part or accessory, a separate order must be placed and shipping charges will be applied.

(2) Notify us on Contact Us page through the RMA request form within 5 business days upon delivery. Pictures may be required to verify your claim.

We recommend having your parts installed by a certified professional, and we are not responsible for any damage caused during installation.

If a package is not delivered, please notify us within 5 business days of the scheduled delivery date. We will then contact the shipping carrier to place a tracer on the missing package(s). If the shipping carrier cannot locate the lost package(s), a claim will be filed and a replacement order or refund will be provided. We will not be responsible for any lost package claims made after this time period.

If an item(s) is no longer needed, the customer can request an RMA within 30 days upon delivery. Please keep in mind the part must still be in new, uninstalled condition, with all of the original factory packaging intact. Electrical parts are non-returnable, regardless of reason or circumstance. We reserve the right to reject any returned item that does not meet any one of our guidelines stated above. RMA's beyond 30 calendar days of receipt of order will not be honored. The customer is responsible for all return shipping costs, and original shipping fees are non-refundable.

If the customer ordered the wrong item(s) by mistake, the return follows the same criteria for "changed my mind/not needed." Please notify us within 30 days upon delivery by submitting an RMA request. RMA's beyond 30 calendar days of receipt of order will not be honored. The customer is responsible for all costs of returning the item back to us and all shipping charges are non-refundable. We cannot do exchanges.

5. Why is my return rejected?

If an item(s) does not meet our return guidelines or is returned without an RMA, your return will be denied. If a returned part is damaged during transit back to our facility, it may also be rejected. In either case, the customer has the option to have the returned item(s) shipped back at their expense. Otherwise, your returned package will be discarded after 14 business days.

6. When will I receive a refund or replacement?

If your return passes the inspection, a refund will generally be issued within 5 business days after the return delivery date. Processing time for replacements will depend on when we receive your return and the availability of the replacement parts.

7. Are there any restocking fees?

A 20% restocking fee may apply to all returned parts. Depending on the circumstances, our RMA agents may grant exceptions on a case-by-case basis.