This Return Policy establishes the requirements for returning merchandise purchased directly from FordPartsDeal.com (the "Site"), which is operated by AutoPartsPrime.com, Inc. ("we", "us", or "our"). A Return Merchandise Authorization ("RMA") is required before any item is sent back. Merchandise returned without prior authorization may be refused, delayed, or treated as an unauthorized return.
To request a return, submit an RMA request through LiveChat or the designated Contact Us page. The request should identify the order, the item, and the reason for return. Photographs or other supporting documentation may be requested during our review.
We ordinarily respond within 2 business days, while complex cases may require additional review.
Approval of an RMA authorizes the customer to send the identified merchandise for inspection. It does not constitute advance approval of a refund, replacement, shipping reimbursement, warranty claim, or fee waiver.
The customer must promptly examine the shipping carton, manufacturer packaging, quantity, part number, and visible condition of all merchandise. Packaging and shipping materials should be retained until the order has been inspected and any claim has been resolved. Failure to report an incorrect, missing, or damaged item within 3 business days may result in denial of the claim.
We are not responsible for labor, installation, removal, diagnostic, towing, rental, programming, or service expenses associated with an order or return, except to the extent required by law.
Unless the return concerns a verified shipping error or defect that necessarily affects condition, merchandise must be new, unused, uninstalled, unmodified, complete, and suitable for resale. The original manufacturer box, part-number label, barcode, instructions, hardware, protective materials, and included components must be present and undamaged.
Do not write on, tape over, puncture, relabel, or otherwise alter the original manufacturer packaging. Place the manufacturer package inside a separate shipping carton. The RMA documentation must be included as directed. Damage occurring during return transportation may cause the return to be rejected.
The following categories are non-returnable unless another exception required by law:
The catalog may not identify every restriction applicable to a particular part. Return eligibility is determined from the item's actual characteristics, manufacturer rules, condition, and the circumstances of the request.
A customer who receives a part number different from the part number ordered must report the issue within 3 business days. Photographs of the item, manufacturer label, packaging, and shipping label may be required. If our shipping error is verified, we will issue return instructions and, when appropriate, a prepaid return label.
The merchandise must remain uninstalled, complete, and in resalable condition. After receipt and verification, we may send the correct item or issue a refund for the affected merchandise. If the customer elects a refund instead of replacement, the incorrect item must still be returned in accordance with the RMA instructions.
A claim for a missing item or component must be submitted within 3 business days after delivery. We may review package weight, packing records, photographs, manufacturer content information, and carrier data. When a missing item is verified, we may ship the missing merchandise without additional charge.
If a component is included with the original assembly but is not separately supplied, return of the complete assembly may be required before a replacement is released. A component that is not included by the manufacturer and is sold separately must be ordered separately.
Visible or concealed shipping damage must be reported within 3 business days after delivery. The customer must preserve the merchandise, outer carton, inner packaging, labels, and cushioning materials. Carriers may require inspection of the original package or may direct the customer to present it at a carrier facility.
Photographs and other documentation may be required before a carrier claim or RMA is approved. The item must not be installed, repaired, discarded, or modified while the claim is pending. Damage caused during installation or after delivery is not shipping damage.
If carrier tracking does not show delivery by the scheduled date, the customer should notify us within 3 business days after that date. We may request a carrier trace, delivery confirmation, or claim investigation. A replacement or refund will be considered after the carrier process is completed and the loss is verified. Late reports may be denied when the delay prevents a meaningful carrier investigation.
When merchandise is no longer needed or was ordered incorrectly, the customer must request an RMA within 25 calendar days after delivery. The item must satisfy all conditions, packaging, label, and eligibility requirements. Exchanges are not processed as direct substitutions; a separate order should be placed for the desired item.
The customer is responsible for return transportation and assumes the risk of loss or damage until delivery to the authorized return location. Original shipping charges are non-refundable. An 18% restocking fee may be deducted from the approved merchandise refund.
A refundable core must be delivered to the authorized return location within 25 calendar days after delivery of the replacement item. The core must be the required genuine Ford component, fully assembled, complete, free of avoidable damage, and completely drained of all fluids. It must be returned in the replacement part's original Ford core packaging without writing, tape, or alteration to that packaging.
The customer is responsible for core return shipping. A core that is incomplete, disassembled, physically damaged, contaminated, not the required part, or received after the deadline may be ineligible for credit.
Use a traceable carrier and packaging appropriate for the size, weight, and fragility of the item. Unless we provide a prepaid label for a verified error caused by us, return shipping is the customer's responsibility. Tracking information should be submitted through the Contact Us page or other channel identified in the RMA instructions.
A prepaid label, when provided, may be limited to the item and service approved in the RMA. Unauthorized use, additional packages, incorrect dimensions, or carrier adjustments may be deducted from the refund where permitted.
All returns are inspected after delivery. We may compare the returned merchandise with order records, photographs, labels, serial information, packaging, and the stated reason for return. An approved refund is generally submitted to the original payment method within 3 business days after inspection is completed. The financial institution may require additional time to post the credit.
Replacement timing depends on the return review and the availability of the replacement item. A replacement may be delayed, canceled, or converted to a refund when the required part is unavailable or the returned merchandise does not satisfy the approved claim conditions.
An 18% restocking fee may apply to an approved customer-requested return, an incorrectly ordered item, a refused shipment, an undeliverable shipment, or another return requiring repackaging, inspection, or inventory handling. We may waive or reduce the fee on a case-by-case situation.
Non-refundable shipping charges, carrier adjustments, missing-component value, damage, unauthorized-label charges, and other recoverable costs may also be deducted when supported by the return circumstances and permitted by law.
A return may be rejected if it is unauthorized, late, ineligible, incomplete, improperly packaged, damaged, or inconsistent with the RMA. If a rejected item remains in our possession, the customer may request return shipment at the customer's expense. Merchandise not claimed and paid for within 14 business days after notice may be discarded or otherwise disposed of, subject to applicable law.
A suspected manufacturing defect is not automatically treated as a standard return. Warranty eligibility and remedy may be determined by the manufacturer and may require inspection through an authorized Ford dealer. We do not reimburse installation, removal, diagnostic, programming, towing, rental, or related service costs unless required by law.
Professional installation is recommended. Damage caused by incorrect installation, misuse, modification, incompatible application, or failure to follow manufacturer instructions is not eligible for return as shipping damage or fulfillment error.